Refund policy
RETURN & REFUND POLICY
We want you to love your Socka socks. If you're not completely satisfied, we're here to help.
HYGIENE POLICY
For hygiene and health reasons, socks cannot be returned or exchanged once the packaging has been opened. Only items that are unworn, unwashed, and still sealed in their original, unopened packaging are eligible for return. This does not affect your rights in the case of a faulty or defective product.
RETURNS
You have 30 days from the delivery date to request a return, provided the item meets the hygiene conditions above (unopened original packaging with all tags attached).
HOW TO RETURN
To start a return, contact us at contact@socka-underwear.com with your order number. We'll provide instructions on where to send your package. Items sent back without first requesting a return will not be accepted. Customers are responsible for return shipping costs unless the item is defective or incorrect.
REFUNDS
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note it may take additional time for your bank to post the refund.
DEFECTIVE OR WRONG ITEMS
If you receive a faulty, damaged, or incorrect item, contact us immediately at contact@socka-underwear.com so we can make it right at no cost to you.
EXCHANGES
As items cannot be exchanged once opened for hygiene reasons, the best option is to return an eligible unopened item and place a new order.
CONTACT
Questions? Reach us at contact@socka-underwear.com.